Warranty
30-Day Quality Guarantee
We stand behind the quality of VikaMaster craftsmanship. If you discover a manufacturing defect within 30 days of receiving your jewelry, please contact us. After reviewing the issue, we will offer a repair, replacement, or another appropriate solution.
The guarantee does not cover normal wear and tear, mechanical damage, damage caused by improper care, or failure to follow the recommended care instructions.
Made Especially for You
Jewelry created according to individual measurements, designs, or other personalized customer requirements is made especially for you. Such items cannot be returned or exchanged.
However, you can contact us if you discover a manufacturing defect or if the item does not match the specifications agreed upon when placing the order.
For ready-to-ship items, returns and exchanges are handled in accordance with applicable Ukrainian consumer protection legislation.